Frequently Asked Questions

1. How can I contact you?

You can contact us by sending an email to lunelleluxuryusa@gmail.com. We aim to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from trusted fulfillment partners located in the United States and internationally, depending on the item.

3. Do you offer international shipping?

Yes, we offer international shipping to many countries worldwide. However, note that there may be certain restrictions and additional fees for international orders. Please check our shipping policy for more information.

4. What is your refund policy?

We offer a 30-day refund policy. If you're not satisfied with your purchase, you may request a refund within 30 days of delivery. Please refer to our refund policy on how to initiate a return. 

5. Can I return a product if it is damaged or defective?

Yes. If your item arrives damaged or defective, please contact us immediately with your order details, and we will arrange a replacement or refund.

6. Are there any items that cannot be returned?

Yes there are certain items that cannot be returned. These include perishable goods, custom products, personal-care goods, hazardous materials, flammable liquids and gasses. Additionally, sale items and gift cards are non-returnable. Please contact us if you have any questions or concerns about a specific item. 

7. How long does it take to process a refund?

Once your return is received and inspected, we will notify you about the approval of your refund. If approved, the refund will automatically be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your payment provider.

8. Can I exchange a product for a different one?

Yes, exchanges may be available depending on the item and availability. Please contact our support team to check if your product qualifies for an exchange.

9. Do you offer a warranty on any of your products?

Yes, most of our products come with a manufacturer's warranty depending on the supplier. If your item is eligible, warranty details will be provided on the product page. If you have any questions about a products warranty, please contact us and we will be happy to assist you. 

10. How long does shipping take?

Shipping times typically range from 7–20 business days depending on your location and the product ordered. However, please note that due to factors beyond our control, such as customs clearance and postal delays, shipping times may be longer in some cases.